And then the second thing is, can you deliver it ?"Īvailable-to-promise occurs during the order management process, he said. "But even before that, there's the production piece: Can you make this thing on time? So, all of the forecasting and the production management comes into it. "If it's a mining truck that you're delivering to Australia, there's this huge logistical issue," McBeath explained. Without connectivity to the planning and execution software, issues can quickly arise.
"And that commitment is obviously to deliver something - a certain quantity of something, at a certain time and at a certain place."ĭepending on the supply chain, that can mean any number of things. "One of the is that, at the time you take an order, you're making a commitment," he said. Order management is a really important piece of the supply chain puzzle, said Bill McBeath, an analyst at ChainLink Research in Newton, Mass. As order management becomes the domain of CRM and field service, rather than ERP and fulfillment, Lippincott explained, acquiring the necessary information from the execution and inventory systems is a going concern. "Without connectivity to the planning and execution software, issues can quickly arise," he added.Ĭompanies need an understanding of cost-to-serve for each order that requires integration with supply chain systems.
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